About US

 

It’s so clear.

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We began this business with a dream. To build a software that would free New Zealand business from the pain of payroll. Simplicity, accuracy and great local service are our three pillars to success. Together we believe they give us the edge and our clients total clarity. Crystal Payroll is one of the fastest growing, most popular cloud-based payroll systems in New Zealand. We are committed to continuous improvement, helping Kiwi business navigate one of the most complex payroll legislation in the world. We are Kiwi owned and have been based on Auckland’s North Shore for almost 15 years.

ABOut us 

Our team remain focused on the goal of making our customers’ lives easier, by saving them time, streamlining their processes and reducing their stress levels. We continually strive to deliver the most secure, functional and straightforward online payroll system, especially with small businesses in mind. After all, they’re the backbone of the NZ economy!

New Zealand’s payroll legislation is widely regarded as one of the most complex in the world. As recently as April this year, the Holiday Pay Act was described as “a nightmare” by the NZ Payroll Practitioners Association.

When you choose Crystal Payroll, you can be confident that you’re working to current and correct regulations. Of course, if you do have any queries, friendly, expert help is just a phone call away.

What does it mean to be an IRD accredited PAYE intermediary?

We are proud to be one of 16 IRD accredited PAYE intermediaries, an achievement we feel underscore our commitment to outstanding customer service, innovative technology and operational excellence.

Crystal Payroll’s IRD accreditation formally acknowledges our expertise in payroll and highlights our strong working relationship with the IRD.

For our clients, it brings extra reassurance. You know that your PAYE obligations are being completely managed, and that we can act swiftly and diligently on your behalf, should the need arise.

For businesses with 10 employees or fewer, Crystal Payroll offers PAYE management at no extra cost.

MEET THE PEOPLE BEHINd crystal payroll

Kelvin Chen

Owner and Founder
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How did Crystal Payroll begin?

I immigrated with my family to New Zealand from mainland China in 1995. I’d always been involved with software development, and did a lot of work with customisable accounting systems. I could see how software was integral to the future of business, and I shifted my focus to payroll. In 2003 I founded Crystal Payroll. Our first online system was registered in 2005, and we haven’t looked back since!

What’s your role at Crystal Payroll?

Lyn once described me as the backbone of the company. I’m the director, but actually I’m just one member of our amazing team. I keep everything together, encouraging and ensuring great communication between each of us and our customers. I still enjoy taking customer support calls, and I love that I’m always learning more – about their business, their industry and how we can employ new ideas and technology to further assist them.

What gives you the greatest job satisfaction?

Helping people – not just to get the best from the software, but also to navigate the legislation. Compliance and employee obligations can be really complicated, so it’s important to realise those responsibilities.

What’s your favourite Crystal Payroll feature, and why?

The whole system! We’ve designed it to be “crystal clear” so that everything is transparent. This can be so useful, especially if a client is sorting out an employee’s final pay. Both parties can easily see the why the figures are the way they are. The calculations are visible, and take into account leave, deductions and allowances. This could potentially save our clients thousands of dollars.

Lyn Pang

Operations Manager
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How did you first get involved with Crystal Payroll?

I qualified with a degree in management information systems, and my whole career has been tech-centric in several industries, including manufacturing, direct sales and process management. But I hadn’t worked in payroll. So when I was looking for a new challenge in 2012, this opportunity was too good to miss.

What’s your role at Crystal Payroll?

I’m Kelvin’s 2iC, and no two days are the same! One of my primary responsibilities is to handle critical customer issues. We use their experiences and questions to advance the software and guide the sales team.

What gives you the greatest job satisfaction?

Identifying ways of resolving our customers’ problems. I helped to develop Crystal Payroll’s horticulture feature as a direct response from a client. I’m so pleased that they chose to ask for help rather than work around the issues. Just shows, you should always speak up!

What’s your favourite Crystal Payroll feature, and why?

The horticulture system, obviously! I’m really proud that we’re able to offer what no other online payroll system is offering presently, and provide specific, practical help to customers within that sector, as well as agriculture and viticulture.