Frequently Asked Questions

How much does Crystal Payroll cost?

Crystal Payroll’s subscription is based on your employee numbers, pay frequency and your level of involvement in managing your company’s payroll. It represents exceptional, highly cost-effective, value for money. For full details and examples of our pricing please see our Pricing page.

What service options do you offer?

Because we believe that you should only ever pay for what you need we offer four different Service Options, ranging from ‘DIY’ Self Service, to ‘PAYE managed for you’ PAYE Service, to ‘PAYE managed and your staff paid for you’ Basic Bureau and finally our ‘Everything done for you’ comprehensive Full Bureau service. See our Pricing page.

Can I change service after we start?

Yes you can, at any time, without penalty. Just give us a little bit of notice, say 3 weeks, so we can effect the change smoothly.

What internet browsers are supported?

Crystal Payroll can be operated on virtually any internet capable device, including your PC, Mac, iPad, Tablet or even on your Smartphone. The browsers we recommend are: Chrome, Firefox and Safari (as they’re simply better) but you can also use Microsoft Internet Explorer (versions IE9 and above) and many others.

Does Crystal Payroll work with Apple?

Yes. Crystal Payroll is a fully web-based service so you can access Crystal Payroll as long as you are using a supported browser. We recommend Chrome, Firefox or Safari for best results.

What reports are available?

Crystal Payroll includes more than 30 reports and forms such as multi-format payslips, tax reports and employment agreements. See our Online Payroll Features page.

How do I enter my employer details?

It’s very simple to add or edit both employer and employee details through our easy-to-use menu-based interface. However we will assist you in doing this during the initial set up process.

What if I have to stop using your system?

We believe that your data belongs to you, always, even if you stop using our services. From the day you stop using us your Crystal Payroll account will remain accessible on a read-only basis for as long as legislative requirements dictate (e.g. currently 7 years). You’ll be able to log in and access your historic payroll information and extract the reports you need, you just won’t be able to add to or edit the data.

How do I get started?

Click here or Contact us. We will help you create your account and provide initial training appropriate to the Service Option you select.

How do you secure my information?

All data is encrypted while transferring between server and clients providing a secure mechanism for company payroll information – while a secure fire-protection rated building keeps our hardware safe. We have implemented strict safeguards to protect user privacy and we ensure those practices not only meet but exceed industry standards. We prohibit information sharing with any third-party. For more information see our full Your Security page.

How do you back up my information?

Onsite and offsite backup is implemented every day, 365 days a year.

How do you provide 24/7 access?

Our server is located in a primary ISP within New Zealand, which enables our web server to be one of the most reliable, 24 hrs a day, 7 days a week.

How do I transfer my pay data to my accounting system?

Easy. Crystal Payroll seamlessly integrates with Xero, MYOB, QuickBooks and many other online, and PC-based, accounting systems. Learn more

Is my Accountant able to login to my payroll account?

Only if you want him to. There’s no extra cost and it’s easily done. Learn more

If my employee's log in, can they see what other people are paid?

Absolutely not. If you decide to allow your employees to access Crystal Payroll online then they will have access only to their own pay information – and you alone determine what level of detail they can see. 

Can I import employee information into Crystal Payroll?

Due to security reasons, Crystal Payroll customers cannot import any information into the system. However you can pass your payroll historic data to us and we will then upload it into the system as part of Getting Started.

How can I be assured it will work for me?

We are so confident in our online payroll system and in your satisfaction with it, that we’ll refund your subscription in full if (within 30 days of your first Crystal Payroll pay run) you are not completely happy with your purchase. It’s as simple as that.

Need a PAYE Tax Calculator?

Set up in a simple one-page format, the Crystal PAYE Calculator offers everything you need to work out take-home pay as accurately as the IRD’s own – and it’s much easier to use. It’s also FREE of charge, available to all. Try it now.

Can’t find what you’re looking for?

Give us a call on 09 480 0123 during business hours. We’re happy to help.
Or send us a message.